At Tapovanya, we deeply value the trust you place in us when ordering delicate, living plants. To ensure a smooth experience—and to help us support you better in case anything goes wrong—please keep the following guidelines in mind:
We kindly request all customers to record a clear, uninterrupted video while unboxing their package. This helps both you and us in case a refund, replacement, or complaint needs to be raised.
We understand the excitement of receiving your green companions, but without an unboxing video, we may not be able to process claims for damage, loss, or errors in delivery.
Since we ship live and perishable plants, it’s crucial that they are received promptly.
Please ensure someone is available to receive the parcel on the first delivery attempt.
As a protective measure, we only accept claims for deliveries that are received on their first attempt. Missed deliveries can lead to plant stress or deterioration that we cannot be held accountable for.
If there’s any issue with your order, we request you to report it within 24 hours of delivery. This allows us to act quickly and assess the situation while the condition of the plant and packaging is still verifiable.
Delayed claims may not be eligible for resolution.
At Tapovanya, we put the planet first—always. Being a business doesn’t mean compromising on our responsibility to the Earth. We believe true success means thriving alongside nature, not at its expense. That’s why the majority of our packaging is biodegradable, and where that’s not possible, it’s designed to be reused. Every box we send is a step toward greener urban living—not just in what’s inside, but how it’s delivered.
Please note: that the cling wrap that holds the soil in place is made of biofilm (suitable for industrial composting), and our ‘Thank You’ cards are plantable, which when buried in soil would grow basil saplings, a small return gift from us.
We’ve partnered with a network of third-party couriers to ensure your plants reach you in the best condition.
Our logistics partners include Delhivery, XpressBees, and Express Courier. Based on your location and the nature of your order, we choose the most suitable service to provide a smooth, timely, and plant-safe delivery experience.
Please note: All plants are unique, living beings—natural variations in size, shape, color, and texture are to be expected. Some minor cosmetic differences from product photos may occur. These do not qualify as defects and are not grounds for refunds or replacements. We assure you that every plant is hand-checked for health and quality before shipping.
Let’s be honest—shipping delicate, living plants is no easy feat.
Despite our best efforts and careful packaging, some plants may occasionally suffer in transit.
At Tapovanya, we take immense pride in growing and sending healthy,
well-rooted plants. But we also understand that unpredictable handling and
environmental factors can sometimes affect their condition upon arrival.
Because our products are living and perishable, our policy strikes a balance
between fairness, accountability, and care.
Here’s how we handle and categorize the most common delivery-related issues:
Case 1: No damage, but the plant is dead
Case 2: Plant packaging is internally damaged
Case 3: Package is externally damaged
For in-depth policy, please read the Returns & Refund section.
We do not accept returns on live plants once they have been delivered. This is to prevent additional plant stress due to reverse logistics and to maintain high health standards.
Refunds or replacements are only issued if:
The plant arrived dead or severely damaged.
The item delivered was incorrect.
All claims must be made within 24 hours of delivery, with:
Case A: Plant Arrived Dead, No Visible Damage
Note: Delivery charges may be deducted if the total order value falls below the free shipping threshold.
Case B: Internal Packaging Damage (Pot Dislodged, Moss Wrap Disturbed)
Case C: External Package Damage (Box Torn, Wet, or Crushed)
If you receive the wrong plant or product:
If returning eligible non-live items:
To ensure healthy arrival:
If you have questions about your order, please don’t hesitate to reach out to us at team@tapovanya.com. We’re here to help you grow a greener corner in your urban space.